Returns + Exchanges

We want you to love every piece you order from NureStyle. If something is not right, we’re here to help.

Return and Exchange Window
You can request a return or exchange within <7> days of receiving your order.

Eligibility
To be eligible, items must be:
– Unworn, unwashed, and in their original condition
– Free from perfume, makeup, or other marks
– Returned with original tags and packaging

Items We Cannot Accept for Return
– Hijabs, scarves, and innerwear (for hygiene reasons), unless damaged or incorrect
– Items marked as final sale
– Items that have been worn, altered, or washed

Wrong or Damaged Items
If you receive a damaged, defective, or incorrect item, please contact us within <48 hours> of delivery with your order number and clear photos. We will arrange a replacement or refund at no extra cost to you.

How to Request a Return or Exchange
1. Contact us on WhatsApp at 0316 4705675 or email nurestylemail@gmail.com with your order number and reason
2. Our team will confirm and share the return instructions
3. Send the item back in its original packaging
4. Once we receive and inspect it, we will process your exchange or refund

Exchanges
Need a different size or colour? We’re happy to exchange, subject to availability.

Refunds
Approved refunds are processed within <5-7> working days of receiving the returned item.

Return Shipping
For a limited time, return shipping is free on all orders. After this offer ends, return shipping charges will be paid by the customer, except in the case of damaged, defective, or incorrect items.